Frequently Asked Questions

How do I place an order?

Here’s how you can place an order:
1) Select a catalog that you want to order Within catalog, select the specific product. On product details page, select size and quantity and click on “ADD TO CART” button. After this, you will be redirected to the checkout page. Enter your billing details, Choose a payment method Review order details and click on ‘PLACE ORDER’ button, Depending on your payment mode, the order will be confirmed in the following manner:

  • Online Payment: Complete the payment process and your order will be confirmed instantly.
  • COD: To confirm your first COD order, please drop us an email at orders@golbazaar.com and someone from our team will get in touch with you. 3.
  • IMPS: Upload the screenshot of payment confirmation screen. We’ll confirm the order as soon as we review the screenshot.

How do I check if the order is confirmed?

To do so:

  • Go to the ‘Orders’ section
  • You will find your previous and current order status
  • Select the order and check whether it is confirmed

What about the quality of the products?

At GolBazaar, we have stringent quality checks and ensure that we onboard only high-quality suppliers. In case the product quality is not up to the mark, we provide easy return and exchange policy. Further, we actively take user feedback on product quality, post delivery. You can also see this feedback in form of Ratings & Reviews on Product Details page. This feedback improves our quality check process and removes poor quality suppliers.

Can I pick up the shipment from GolBazaar’s office or hub?

Yes, once you placed the order and order reached GolBazaar’s office at Jagdalpur, Chhattisgarh you can come and collect or else it will be delivered to the address that you mentioned while placing the order

 

My Account FAQs

Forgot your password?

  • Click Account -> Reset Password
  • Enter the e-mail address you signed up with
  • An e-mail will be sent to that address automatically
  • Click the link in the e-mail to reset the password

What is Club Factory’s customer care number?

+91 9676642101

 

My Order FAQs

Got questions before placing an order?

Feel free to contact GolBazaar by leaving a feedback in our website or sending an e-mail to our service center: info@golbazaar.com

Can I make changes to my order?

You can change your order anytime before payment or just cancel this order and create a new one. We do not recommend changing it after you made the payment as it may delay your order.

How do I check my order status or track my order?

  • Log into your account
  • Track your order by following Account -> Orders -> Tracking

My order is still under processing. When will it be shipped?

Total Delivery Time = Processing Time + Shipping Time
The processing time depends on the specifications of the products. Our average processing time is 2-5 days.

How do I return an item?

Click here for our return policy.

How do I cancel my order? Can I get my money back after cancellation?

We offer a full refund if the order is canceled before it is shipped. You should submit a ticket to request cancellation in our support center of website. We will NOT accept order cancellation request if the orders have been shipped.

 

Shipping FAQs

How can I track my package?

You can track your order by following Account -> Orders -> Tracking on our website.
Or enter the tracking number on the shipping company’s website.

What if my order has not arrived by the expected delivery date?

For some orders, there might be a few days’ delays. Please do not worry if the tracking records are normal and updating.

 

Payment FAQs

Which payment methods do you accept?

We accept a variety of payment methods.

  • COD
  • Netbanking
  • Debit Card
  • Credit Card: Visa / MasterCard/Moestro…
  • Wallet: Paytm

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